Skin EssentialsHome / Refund & Return Policy
Refund & Return Policy
Skincare and cosmetics are personal-care products, so for hygiene and safety reasons we handle returns very carefully.
We do not accept returns or exchanges on items sold, unless the product you received is wrong, damaged or broken.
- 📌 If your product is wrong, damaged or broken, you must tell us in front of the delivery person, before they leave.
- ❗ We cannot accept complaints made after the delivery person has left.
Refunds
- Where a refund applies, you must make your request within 7 working days of receiving the product.
- After we receive and check the returned product, we will tell you by email or phone whether your request is approved or rejected.
- If it is approved, your refund will be processed within 7 days.
Order cancellations
- An order can be cancelled only while its status is Pending.
- Once we have started processing your order, it can no longer be cancelled.
- To ask for a cancellation, contact us through our store and give your order details and the reason for cancelling.
- Cancellations are processed within 1 to 2 business days, and we will let you know once it is done.